AI Optimizes Customer Service Operations

Improve first contact resolution (FCR) for your customer services operations with conversational AI and predictive modeling.

Watch the 25-minute on-demand webinar to learn how HCL IntelliService:

• Lowered Mean Time To Resolution ( MTTR) by 80% for Large Equipment Manufacturer
• Quickly triages support inquiries to troubleshoot and resolve first calls
• Enables front line agents to expertly diagnose with real-time knowledge access