HCL After-Sales Overview

HCL After Sales Platform

With HCL After-Sales Platform for Service, OEMs and brands get a fully capable service management solution that goes far beyond a standard field service management application. HCL After-Sales is optimized to meet demands for remote customer service, workshop service, and field service by making it easier to effectively manage remote resolves. The platform architected to work out-of-the-box, boasting fast implementation and minimal costs for customization.

Thanks to the field service management capability of HCL After-Sales Platform, we achieved 100% of field engineer utilization and thereby gained strategic focus on revenue realization

Reduced Direct Calls to Field Engineers
Increased Machine Utilization
Increase in Service Revenue Realization

Solutions for Service Management

Field Service Management

Deliver highly-efficient onsite service to customer locations that improves field operations, resource management, and inventory management while increasing first-call effectiveness and other top line metrics.

Bay Scheduler & Management

Eliminate inefficiencies at your workshop with the only service lifecycle management solution that tracks workshop capacity and technician activity.

Intelligent Diagnostics

Increase the efficacy of issue resolution without having to send a technician using AI-based diagnostics flow and repair assistance

Warranty & Contracts

Leverage incorporated best practices to manage contracts and end-to-end warranty services.

Remote Visual Support

Give technicians the ability to see exactly what your customers see with a live video troubleshooting session, eliminating the need to send valuable experts on the site.

AI-based Virtual Assistant

Deliver answers more quickly and improve customers’ experience with an automated virtual assistant that queries disparate backend systems to find answers to questions.


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