HCL After-Sales Overview
With HCL After-Sales Platform for Service, OEMs and brands get a fully capable service management solution that goes far beyond a standard field service management application. HCL After-Sales is optimized to meet demands for remote customer service, workshop service, and field service by making it easier to effectively manage remote resolves. The platform architected to work out-of-the-box, boasting fast implementation and minimal costs for customization.
Solutions for Service Management
Field Service Management
Deliver highly-efficient onsite service to customer locations that improves field operations, resource management, and inventory management while increasing first-call effectiveness and other top line metrics.
Bay Scheduler & Management
Eliminate inefficiencies at your workshop with the only service lifecycle management solution that tracks workshop capacity and technician activity.
Increase the efficacy of issue resolution without having to send a technician using AI-based diagnostics flow and repair assistance
Warranty & Contracts
Leverage incorporated best practices to manage contracts and end-to-end warranty services.
Remote Visual Support
Give technicians the ability to see exactly what your customers see with a live video troubleshooting session, eliminating the need to send valuable experts on the site.
AI-based Virtual Assistant
Deliver answers more quickly and improve customers’ experience with an automated virtual assistant that queries disparate backend systems to find answers to questions.
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