Skip to main content

Proven Results for Manufacturers and Service Organizations Worldwide

Successful Digital Transformation Projects
Years Of Aftermarket Domain Expertise

Access a full suite of service and spare parts management systems and tools from one platform.

HCL Software’s After-Sales Platform for parts and service management is custom designed to bring the systems and tools needed to meet your organization’s unique needs. Purpose-built for the aftermarket market service lifecycle, HCL After-Sales Platform helps everyone from technicians to sales managers efficiently meet customer demands. This fully-loaded service lifecycle management solution includes a range of tools, such as augmented reality (AR) based remote assistance and better inventory planning tools.

HCL After-Sales delivers all of these capabilities to enable you to accelerate your critical success factors—first contact resolutions, remote resolve rates, contract profitability, mean time between failures (MTBF), equipment uptime, and turnaround time—in every stage of aftermarket operations.

I am dreaming about a single system for structured support and dealer management that can even handle the commercial side of after-sales

Global Aftersales Director

Digital Transformation Made Possible with HCL After-Sales Platform

Transforms your aftermarket service lifecycle across every category.

HCL After-Sales Platform
customer satisfaction

Gain Efficiencies

Gain efficiencies and productivity across the current workforce

customer satisfaction

Bring Clarity

Bring clarity to the after-sales process by bringing more checks and balances.

customer satisfaction

Drive Profitability

Drive profitability to run a sustainable business

HCL After-Sales Solutions for Your Aftermarket Service and Spare Parts Business


Go beyond basic field service management applications with a service management solution designed to take advantage of the latest technologies to streamline and simplify remote resolve ticket management and increase efficiency in workshops and in the field.

Sales and Distribution

Find and retain customers, optimize operations, and grow profitability whether you are selling directly, from a dealer network, or through an ecommerce site.


Maximize value and profitability for OEMs and brands with advanced inventory management that helps find the right assets at the right time with the right technologies.

Our platform is fueling the after-sales
organizations in every industry

Industrial Equipment

Industrial Equipment

Automotive Equipment



Construction & Mining

Energy and Utiliies

Energy, Utilities & HVAC

Transacted Customers
Dealers Activated
Parts Ordered
Service Orders Fulfilled
Sold Parts and Services
Installed Base Served

Deploy to the Cloud in Minutes with HCL Now

Any organization can realize the benefits of cloud-native


Not convinced? Try our outcome-based white-glove services offerings.

40 min free business value assessment


Get Unparalleled Support & Expertise

· Chat, phone & email support